This Refund and Cancellation Policy outlines the terms under which NewCompanyAlert ("we", "us", or "our") processes refunds and cancellations for services purchased on our platform at newcompanyalert.in. By purchasing any plan, credits, or subscription, you agree to the terms stated below.
1. Subscription Plans
1.1 Cancellation
- You may cancel your active subscription at any time from your account dashboard.
- Upon cancellation, your subscription remains active until the end of the current billing period. You will continue to receive daily CSV data and have full access until that date.
- No partial or prorated refunds are provided for the remaining days of a cancelled subscription period.
- After the billing period ends, your subscription will not renew and access to subscription-only features will cease.
1.2 Refunds for Subscriptions
- Subscription payments are generally non-refundable once the service period has begun and data delivery has started.
- If you have not received any data or CSV files due to a technical issue on our end, you may request a full refund within 7 days of purchase by contacting our support team.
- Refund requests will be reviewed on a case-by-case basis. We reserve the right to approve or deny refunds at our discretion based on the circumstances.
- Approved refunds will be credited back to the original payment method within 7–10 business days.
2. Trial Plans
- Trial plans (e.g., 3-day trials) are non-refundable once activated, as data delivery begins immediately upon activation.
- Each user is eligible for one trial plan per account. Duplicate trial purchases will not be refunded.
- If you experience a genuine technical issue during your trial that prevents data delivery, contact support within the trial period for resolution.
3. Credit Purchases
- Credit purchases are non-refundable once credits have been added to your account wallet.
- Credits do not expire and remain available in your account indefinitely.
- Credits cannot be transferred to another account or converted to cash.
- If credits were purchased due to a payment error (e.g., duplicate charge), contact support within 48 hours with your UPI transaction ID for investigation.
- Unused credits are not refunded upon account deletion or cancellation.
4. Payment Disputes
- If you believe a payment was processed incorrectly, please contact us within 7 days of the transaction with your UPI transaction ID and payment details.
- We will investigate the dispute and respond within 3 business days.
- Filing a chargeback or dispute with your bank without contacting us first may result in suspension of your account.
5. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Change of mind after purchasing a plan or credits
- Failure to use the service during the subscription period
- Inability to access the platform due to issues on the user's end (e.g., internet connectivity, browser compatibility)
- Violation of our Terms and Conditions leading to account suspension
- Data accuracy complaints — our data is sourced from public MCA records and provided "as is"
6. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@newcompanyalert.in with the subject line "Refund Request".
- Include your registered email address, UPI transaction ID, date of purchase, and a brief description of the issue.
- Our team will review your request and respond within 3 business days.
- If approved, the refund will be processed within 7–10 business days to your original payment method.
7. Modifications to This Policy
We reserve the right to update this Refund and Cancellation Policy at any time. Changes will be reflected on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy.
8. Contact Us
For refund-related queries, reach out to us at:
- Email: support@newcompanyalert.in
- Website: newcompanyalert.in/contact